FAQs2025-05-02T07:04:43+00:00

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Frequently asked questions

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Frequently asked questions.

What kind of guarantee do you offer?2025-04-12T05:53:33+00:00

All of our repairs are guaranteed for 90 days.

Is repairing an old appliance really a good investment?2025-04-12T05:54:44+00:00

When asking, “How much is a new one?” you need to consider both the quality of appliance you can afford as a replacement and the option of having your existing appliance properly repaired by a competent professional. Thomas Appliance Service can diagnose and evaluate your appliance to determine if it’s in your best interest to repair or replace it and make a recommendation accordingly. Also, another cost associated with buying a new appliance is the “aggra-dollars.” That is, the aggravation and time spent that goes along with shopping for a new appliance: having it delivered, getting it installed, and disposing of your old one. If you’ve not experienced this joy recently, you’ll realize that the aggra-dollar factor can be a very significant cost.

What is the most common problem?2025-04-12T05:55:09+00:00

Believe it or not, an appliance can be bumped or “hum” itself unplugged. This is common with washing machines.

Why does my refrigerator run all the time?2025-04-25T09:57:44+00:00

Refrigeration is the process of removing heat. A thermostat in the fresh food section controls the temperature (On/Off) of the refrigerator’s compressor. Newer refrigerators have thinner walls and less insulation; therefore, the ambient heat load transfers quicker to inside the refrigerator causing the refrigerator to cycle on more frequently. A dirty condenser coil slows down the heat transfer from inside to outside the refrigerator. Warm food placed inside adds to the running time as does worn door gaskets which allow heat to intrude. Restricted air flow vents also slows down the process.

What is the best setting for my refrigerator?2025-04-25T09:58:49+00:00

The factory has designed a mid scale position on thermostats as a typical setting. If any adjustments are necessary, they should be in small increments and you should allow 24 hours for the refrigerator to stabilize before making further adjustments.

Why does it take too long for my clothes to dry?2025-04-25T10:00:04+00:00

There are two components required for efficient dryer operation: heat and air flow. The thermostat setting (Regular – Permanent Press – Heavy Duty) controls the setting. If the venting system is obstructed in any way, even partially, the dryer cannot get rid of the moisture. It is equally as important to keep the filter screen clean, preferable after each load. Finally, overloading the dryer is the most common cause of dryer inefficiency.

How do I keep my garbage disposal from smelling?2025-04-25T10:00:59+00:00

You can prevent disposal “bad breath” by regularly running the disposal while putting ice cubes and cold water through the system. This will break up the food and grease that has collected in the disposal which is the usual cause of the odor. Finish the process with a piece of fresh citrus rind which will leave a pleasant scent.

How can I make my microwave pop all of the popcorn?2025-04-25T10:01:21+00:00

Most of the popcorn will pop if you do this: Take a microwave safe pie plate and turn it upside down in the center of the microwave. Place the popcorn on top of the upside-down plate and proceed with the popping instructions.

Why do my glasses come out of the dishwasher foggy?2025-04-25T10:01:50+00:00

This is usually the result of using too much dishwasher detergent. Adjust the amounts of detergent used by considering the softness of the water. Also the use of a rinsing agent such as Jet Dry will alleviate most of this.

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