August 2009, Betty K.
I just had a great appointment with Thomas Appliance. My refrigerator was starting to make a lot of noise. I call Thomas Appliance and was given an appointment window from 11 to 2 today. The tech called me in the morning to tell me he would arrive very close to 2. He came a few minutes before 2. A+ on both fronts. . . . I would definitely use Thomas Appliance again. Thanks Irene for offering this valuable service to the community.
May 2009, Lindsay
San Jose, CA: Thanks to Irene and Garry the technician from Thomas Appliance Repair my gas dryer is as good as new! Response time: Could have been the same day, but I wasn’t available. The technician arrived at scheduled time and called prior to his arrival. He was respectfully and cleaned up when he was done. I would happily utilize their services again.
February 2009, Michele D
No problem any longer. Joe just left and I just wanted to tell you how satisfied and pleased I am with your service and this technician – a very polite, friendly, and knowledgable individual.
January 2009, Mike & Susan
We were very pleased with the service call about our Maytag microwave that did not heat. Not only was Doug prompt and efficient, but he guided us through tapping into Maytag for a part that is under warranty. His information was so accurate that when the A&E technician, whom Doug told us would probably do the work, told us there would be a charge for labor, we were able to quickly point out in the manual that Maytag would provide part & labor. We will certainly contact Thomas again and give a positive referral when friends and neighbors ask.
San Jose: “They showed up on time and it took only 15 minutes for the tech to fix my refrigerator it needed a new relay”
San Jose: “Good service, courteous and professional”
April 2009, Laura B.
Stanford, CA: Not yet complete but came in the evening to help with my schedule- did extensive diagnostic work though I need a control that had to be ordered I am not sure if another company could have had the Bosch product in stock.
San Mateo, CA: I thought I had sent in a rating previously, but here it goes anyway. The job I had was to diagnose an repair a 1983 Chambers magnetic induction cook top, Fortunately Thomas Appliance Service had a technician who had worked on this previously (several years ago), and he was able with long distance help over the phone from the Chambers Magnawave rep to get the 2 burners back into working order. In this case after having tried many other potential repair possibilities, Thomas Appliance Service was an excellent 1:1000 contractor.
Morgan Hill CA: They were very nice and extremely efficient, Arrived on-time and did excellent work. I would highly recommend them!
Gilroy, CA: Appointment time kept and repair completed quickly.
San Jose, CA: Thank you to Thomas Appliance (San Jose) for a good job on my Maytag stack washer an Dryer. I appreciated the courteous and prompt service and repair. The machine works fine now.
Saratoga, CA: The guys were on time and fixed the problem in a timely manner.
San Jose, CA: Excellent Very timely knowlegable and fixed the problem.
Campbell, CA: “The repair man was wonderful, friendly, and kind I would certainly use them again.
San Bruno, CA: My washer was not draining. It took the tech 5 seconds to realize that a dime was interfering with the sensor on the lid to indicate that it was closed.
July 2008, John B.
Mountain View, CA: Tech was prompt, polite, and new his stuff. Problem was identified and our options were explained efficiently. Service call charge was quite reasonable considering the circumstances.
Daly City CA: AWESOME service.
Los Gatos, CA: Got the job done, no issues.
Cupertino CA,- “Thomas Appliance Service did a great job”
Morgan Hill, CA: Excellent Customer Service Responded to original call within an hour- on a Saturday!! Will use again.
April 2008, Doug R.
San Jose, CA: ‘They are great! We have 200 properties that need their help. We use them at least 2 times a week. They are excellent. She really takes care of us. They are very professional in their work and are very fast.